How to Download Invoices from Zendesk

Learn how to access and download invoices from your Zendesk account billing section.

5 min read Last updated: January 2025

Table of Contents

Zendesk is a leading customer service and support platform used by businesses of all sizes. Managing your Zendesk subscription invoices is essential for tracking support software costs and budgeting. This guide will show you how to access and download invoices from your Zendesk account.

Prerequisites

You need to be an Account Owner or billing admin to access billing information and download Zendesk invoices.

1

Sign in to Zendesk

Access your Zendesk account:

  1. Go to your Zendesk subdomain (e.g., yourcompany.zendesk.com)
  2. Sign in with your Zendesk credentials
  3. Navigate to the admin center
  4. Ensure you have owner or billing permissions
2

Access Admin Center

Navigate to administration:

  1. Click the admin icon (gear) in the sidebar
  2. Select "Admin Center" from the menu
  3. Or go directly to admin.zendesk.com
  4. Look for "Account" section
3

Navigate to Billing

Find billing section:

  1. In Admin Center, click "Account" in sidebar
  2. Select "Billing" from the account menu
  3. View your subscription overview
  4. Look for "Subscription" or "Invoices" tab
4

View Invoice History

Access billing records:

  1. Click on "Invoices" or "Billing history" tab
  2. See list of all past invoices
  3. Each shows date, amount, and plan details
  4. Filter by date range if needed
5

Download Invoices

Get your invoice PDFs:

  1. Find the invoice you need
  2. Click "Download" or PDF icon
  3. Invoice downloads as PDF file
  4. Save for accounting purposes

Note: Invoices include Support, Chat, Talk, and other Zendesk products.

6

Manage Billing Details

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing address and company details
  3. Add tax ID or VAT number
  4. Changes apply to future invoices

Tip: Zendesk emails invoices to the account owner's email address.

Common Issues & Solutions

Can't access Billing section in Admin Center

Only Account Owners and billing admins can access billing. Ask your account owner to grant you billing permissions or request they download the invoices.

No invoices showing in billing history

If you're on a trial, invoices won't appear until your paid subscription starts. For new accounts, the first invoice may take 24-48 hours to appear after initial charge.

Invoice download link not working

Ensure pop-ups are enabled for zendesk.com. Try clearing browser cache or using a different browser. Contact Zendesk support if the issue continues.

Invoice shows multiple Zendesk products

If you use multiple Zendesk products (Support, Chat, Talk, etc.), they may be on one invoice. Each product is itemized separately with individual costs.

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