Table of Contents
WooCommerce is the popular e-commerce plugin for WordPress. While WooCommerce itself is free, managing invoices for WooCommerce-related services (extensions, subscriptions, hosting) is important. This guide covers accessing invoices from WooCommerce.com purchases and services.
Prerequisites
You need a WooCommerce.com account with active purchases or subscriptions to access invoices.
Sign in to WooCommerce.com
Access your WooCommerce account:
- Go to woocommerce.com
- Click "Log in" and enter your credentials
- Navigate to your account dashboard
- Look for My Account section
Access My Account
Navigate to account management:
- Click on "My Account" in the top menu
- Or click your profile icon and select "My Account"
- You'll see your account overview
- Look for purchases or subscriptions section
Navigate to Purchases
Find purchase history:
- Click on "Purchases" or "Subscriptions" tab
- View your WooCommerce extensions and services
- See active subscriptions and renewal dates
- Look for order history
View Order History
Access billing records:
- Click on "Orders" or "Billing history"
- See list of all past purchases
- Each shows date, order number, and total
- Filter or search for specific orders
Download Invoices
Get your invoice PDFs:
- Find the order you need
- Click "View" or "Download invoice"
- Invoice opens or downloads as PDF
- Save for your records
Note: Invoices include extension names and subscription details.
Manage Subscriptions
Update subscription details:
- In Subscriptions section, view active renewals
- Update payment method if needed
- Edit billing address
- Manage subscription renewals
Tip: WooCommerce sends order confirmation emails with invoice links.
Common Issues & Solutions
Can't find invoices
Invoices are tied to WooCommerce.com purchases (extensions, subscriptions). If you only use the free plugin, there are no invoices. Check your email for order confirmations.
No purchase history visible
Ensure you're logged into the correct WooCommerce.com account used for purchases. Free WooCommerce plugin users won't have purchase history.
Extension purchased through third party
If you bought WooCommerce extensions from third-party marketplaces or developers, contact them for invoices. Only WooCommerce.com purchases appear here.
Invoice download not working
Ensure pop-ups are enabled. Try clearing browser cache or using a different browser. Contact WooCommerce support if issues persist.
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