How to Download Invoices from Whereby

Learn how to access and download invoices from your Whereby account billing settings.

4 min read Last updated: October 2025

Table of Contents

Whereby is a simple video meeting platform for remote teams. Managing your Whereby subscription invoices is important for tracking video conferencing expenses. This guide will show you how to access and download invoices from your Whereby account.

Prerequisites

You need to be the Account Owner to access billing information and download Whereby invoices.

1

Sign in to Whereby

Access your Whereby account:

  1. Go to whereby.com
  2. Click "Log in" and enter your credentials
  3. Navigate to your Whereby dashboard
  4. Ensure you're the account owner
2

Access Account Settings

Navigate to account settings:

  1. Click on your profile icon in the top right
  2. Select "Account Settings" from the dropdown
  3. You'll be taken to settings area
  4. Look for billing or subscription section
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing" or "Subscription" tab
  2. View your current Whereby plan (Pro or Business)
  3. See room count and subscription details
  4. Look for "Billing history" or "Invoices"
4

View Invoice History

Access billing records:

  1. Click on "Billing history" or "View invoices"
  2. See list of all past payments
  3. Each shows date, amount, and status
  4. Filter by date range if available
5

Download Invoices

Get your invoice PDFs:

  1. Find the invoice you need
  2. Click "Download" or "View PDF"
  3. Invoice downloads as PDF file
  4. Save for your records

Note: Whereby invoices include plan details and room count.

6

Manage Billing Information

Update billing details:

  1. In Billing section, update payment method
  2. Edit billing address and company information
  3. Add VAT number if applicable
  4. Changes apply to future invoices

Tip: Whereby sends receipt emails after each billing cycle.

Common Issues & Solutions

Can't access Billing settings

Only Account Owners can access billing. If you're not the owner, contact the person who created the Whereby subscription to request access or download invoices.

No billing history available

Free Whereby accounts don't have billing history. Only paid Pro and Business subscriptions have invoice access. Ensure you're on a paid plan.

Invoice download not working

Ensure pop-ups are enabled for whereby.com. Try clearing browser cache or using a different browser. Check email for automatic receipt notifications.

Need older invoices

All invoice history should be available in billing section. If you can't find old invoices, contact Whereby support for assistance.

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