How to Download Invoices from LiveChat

Learn how to access and download invoices from your LiveChat subscription account.

4 min read Last updated: January 2025

Table of Contents

LiveChat is a customer service platform for online sales and support. Managing your LiveChat invoices is essential for tracking customer support software expenses. This guide will show you how to access and download invoices from your LiveChat account.

Prerequisites

You need Owner access to your LiveChat account to view billing information and download invoices.

1

Sign in to LiveChat

Access your LiveChat account:

  1. Go to accounts.livechat.com
  2. Enter your email address
  3. Enter your password
  4. Access your LiveChat dashboard
2

Access Settings

Navigate to account settings:

  1. Click on "Settings" in the left sidebar
  2. Or click settings icon in top navigation
  3. You'll see organization settings options
  4. Look for billing or subscription section
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing"
  2. Or select "Subscription & Billing"
  3. View your current plan details
  4. See billing cycle and payment method
4

View Billing History

Access your invoices:

  1. Click on "Billing history" or "Invoices"
  2. See list of all past payments
  3. Each shows date, amount, and status
  4. Filter by date range if needed

Note: Invoices include subscription fees for agents and features.

5

Download Invoice PDF

Get your billing documents:

  1. Find the invoice you want to download
  2. Click "Download" or PDF icon
  3. Invoice downloads as PDF file
  4. Save for your accounting records
6

Manage Subscription

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing contact details
  3. Manage plan and agent licenses
  4. View next billing date and amount

Tip: LiveChat sends email receipts for all subscription payments automatically.

Common Issues & Solutions

Can't access billing settings

Only account Owners can access billing. Contact your LiveChat account owner to grant permissions or request they download the invoices.

Trial period invoices

Free trial periods don't generate invoices. Billing starts after the trial ends when the first payment is processed.

Text vs ChatBot invoices

If you use LiveChat Text (SMS) or ChatBot separately, they have their own billing. Check each product's billing section for its invoices.

Missing recent invoices

Invoices are generated on your billing date. Check your subscription details to see when the next invoice will be issued based on your billing cycle.

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