How to Download Invoices from Jira

Learn how to access and download invoices from your Atlassian Jira subscription through the Atlassian admin portal.

5 min read Last updated: January 2025

Jira is Atlassian's powerful project tracking and agile management platform used by teams worldwide. Managing your Jira subscription invoices is essential for business expense tracking and budgeting. This guide will show you how to access and download invoices from your Atlassian account.

Prerequisites

You need to be a Billing Admin or Organization Admin to access billing information and download Jira invoices.

1

Sign in to Atlassian Account

To access your Jira billing information:

  1. Go to admin.atlassian.com
  2. Sign in with your Atlassian account credentials
  3. Select your organization if you manage multiple
  4. Ensure you have billing admin access
2

Navigate to Billing Section

Access the billing area:

  1. In the left sidebar, click on "Billing"
  2. You'll see your current subscription overview
  3. Look for "Payment history" or "Billing history" tab
  4. Click to view all past transactions
3

Access Payment History

View your billing records:

  1. Click on "Payment history" tab
  2. You'll see a list of all Jira-related charges
  3. Each entry shows date, amount, and products
  4. Use filters to find specific billing periods
4

Download Individual Invoices

To download specific invoices:

  1. Find the transaction you want an invoice for
  2. Click "Download invoice" or the PDF icon
  3. The invoice will download as a PDF file
  4. Save it to your preferred location

Note: Invoices include Jira Software, Jira Service Management, and any add-ons.

5

View Subscription Details

To see what's included in your invoice:

  1. Click on a specific invoice to expand details
  2. View breakdown by product (Jira Software, Service Desk, etc.)
  3. See user count and tier information
  4. Check for any marketplace app charges
6

Access Tax Invoices

For tax and VAT invoices:

  1. Tax invoices are generated for applicable regions
  2. Download from the same payment history section
  3. Ensure your billing address is correct for proper tax documentation
  4. Contact Atlassian support if you need amended tax invoices

Tip: Atlassian sends invoice notifications to your billing admin email.

Common Issues & Solutions

Can't access the Billing section

Only Organization Admins and Billing Admins can view billing information. Ask your organization admin to grant you the billing admin role or request they download the invoices for you.

Payment history shows no invoices

If you recently purchased Jira, it may take 24-48 hours for invoices to appear. For Cloud products, billing occurs monthly or annually based on your plan.

Invoice is missing or won't download

Ensure pop-ups are enabled for atlassian.com. Try using a different browser. For missing invoices, check your email for the invoice PDF or contact Atlassian support.

Can't find Server or Data Center invoices

Server and Data Center products have different billing. Check your Atlassian account orders section or look for emails from Atlassian with license keys and invoices.

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