How to Download Invoices from Intercom

Learn how to access and download invoices from your Intercom workspace billing section.

5 min read Last updated: January 2025

Table of Contents

Intercom is a powerful customer messaging platform for sales, marketing, and support. Managing your Intercom subscription invoices is important for tracking customer engagement tool expenses. This guide will show you how to access and download invoices from your Intercom account.

Prerequisites

You need to be a Workspace Owner or have billing permissions to access and download Intercom invoices.

1

Sign in to Intercom

Access your Intercom workspace:

  1. Go to app.intercom.com
  2. Sign in with your Intercom credentials
  3. Select your workspace
  4. Ensure you have owner or billing permissions
2

Access Settings

Navigate to workspace settings:

  1. Click on the gear icon (Settings) in the left sidebar
  2. Or click your workspace name and select "Settings"
  3. Look for "Billing" or "Subscription" section
  4. Navigate to billing area
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing" in the sidebar
  2. View your current subscription plan
  3. See active seats and features
  4. Look for "Billing history" or "Invoices" link
4

View Billing History

Access payment records:

  1. Click on "Billing history" or "View invoices"
  2. See list of all past charges
  3. Each entry shows date, amount, and description
  4. Filter by date range if available
5

Download Invoices

Get your invoice PDFs:

  1. Find the invoice you need
  2. Click "Download" or "Download PDF"
  3. Invoice saves as PDF file
  4. Store for your records

Note: Invoices include seat charges, message volumes, and add-on features.

6

Manage Billing Information

Update billing details:

  1. In Billing section, update payment method
  2. Edit billing address and company details
  3. Add VAT or tax ID if needed
  4. Changes reflect on future invoices

Tip: Intercom sends invoice notifications to workspace owners.

Common Issues & Solutions

Can't access Billing section

Only Workspace Owners have billing access. If you're a teammate, ask your workspace owner to grant you owner permissions or provide the invoices.

No billing history available

If you're on a trial or free plan, billing history won't show. Invoices appear only after your first paid subscription charge.

Invoice download fails

Check browser settings to allow downloads from intercom.com. Clear cache and cookies, or try a different browser. Contact Intercom support if issue persists.

Invoice amount higher than expected

Intercom charges based on seats and message volumes. Check for seat additions, conversation overages, or feature add-ons. Review usage in your billing section.

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