How to Download Invoices from Gorgias

Learn how to access and download invoices from your Gorgias subscription account.

4 min read Last updated: October 2025

Table of Contents

Gorgias is a helpdesk platform built specifically for e-commerce businesses. Managing your Gorgias invoices is essential for tracking customer support software expenses. This guide will show you how to access and download invoices from your Gorgias account.

Prerequisites

You need Admin access to your Gorgias account to view billing information and download invoices.

1

Sign in to Gorgias

Access your Gorgias account:

  1. Go to your Gorgias URL: yourstore.gorgias.com
  2. Or use gorgias.com/login
  3. Enter your email and password
  4. Access your Gorgias dashboard
2

Access Settings

Navigate to account settings:

  1. Click on "Settings" in the left sidebar
  2. Or click settings icon in navigation
  3. You'll see account management options
  4. Look for billing section
3

Navigate to Subscription

Find billing information:

  1. In Settings, click "Subscription & Billing"
  2. Or select "Billing" from menu
  3. View your current plan details
  4. See ticket allowance and add-ons
4

View Billing History

Access your invoices:

  1. Click on "Billing history" tab
  2. See list of all past payments
  3. Each shows date, amount, and status
  4. Filter by date range if needed

Note: Invoices show subscription charges based on ticket volume and agents.

5

Download Invoice PDF

Get your billing documents:

  1. Find the invoice you want to download
  2. Click "Download" or PDF icon
  3. Invoice downloads as PDF file
  4. Save for your accounting records
6

Manage Subscription

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing contact details
  3. Manage plan and ticket allowance
  4. View next billing date and estimated amount

Tip: Gorgias billing is based on monthly ticket volume with overage charges if exceeded.

Common Issues & Solutions

Can't access billing settings

Only account Admins can access billing. Contact your Gorgias administrator to grant admin permissions or request they download the invoices.

Variable monthly charges

Gorgias uses ticket-based pricing. Your monthly invoice varies based on how many tickets you processed. Check your plan's included tickets vs overages.

Trial period invoices

Free trial periods don't generate invoices. Billing starts after the trial ends based on your selected plan and ticket volume.

Understanding overage charges

If you exceed your plan's ticket allowance, overage charges apply. Review your invoice details to see base plan cost vs overage fees.

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