How to Download Invoices from Drift

Learn how to access and download invoices from your Drift subscription account.

4 min read Last updated: October 2025

Table of Contents

Drift is a conversational marketing and sales platform. Managing your Drift invoices is important for tracking conversational AI and chat software expenses. This guide will show you how to access and download invoices from your Drift account.

Prerequisites

You need Admin access to your Drift account to view billing information and download invoices.

1

Sign in to Drift

Access your Drift account:

  1. Go to app.drift.com
  2. Enter your email address
  3. Enter your password
  4. Access your Drift workspace
2

Access Settings

Navigate to account settings:

  1. Click on your avatar in the top right
  2. Select "Settings" from dropdown
  3. Or click settings gear icon
  4. You'll see organization settings
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing & Plan"
  2. Or look for "Subscription" option
  3. View your current plan details
  4. See billing cycle and features
4

View Billing History

Access invoice records:

  1. Click on "Billing history" or "Invoices"
  2. See list of all past charges
  3. Each shows date, amount, and status
  4. View payment details

Note: Invoices include subscription fees for all seats and features.

5

Download Invoice PDF

Get your billing documents:

  1. Find the invoice you want to download
  2. Click "Download" or "View invoice"
  3. Invoice downloads as PDF file
  4. Save for your accounting records
6

Manage Subscription

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing contact details
  3. Manage plan and user seats
  4. View next renewal date and amount

Tip: Drift sends email receipts for all subscription payments and renewals.

Common Issues & Solutions

Can't access billing settings

Only account Admins can access billing. Contact your Drift administrator to grant permissions or have them download the invoices.

Free plan limitations

The free Drift plan doesn't generate invoices. Billing and invoices only apply to paid Premium and Advanced plans.

Enterprise contract invoices

Enterprise customers with custom contracts may receive invoices directly from sales team. Contact your Drift account manager for enterprise invoices.

Recent plan changes

Plan upgrades or downgrades may result in prorated charges. Check your invoice details for billing adjustments and new plan costs.

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