How to Download Invoices from DocuSign

Learn how to access and download invoices from your DocuSign account billing section.

5 min read Last updated: October 2025

Table of Contents

DocuSign is the leading electronic signature platform used by businesses worldwide for secure document signing. Managing your DocuSign subscription invoices is crucial for expense tracking and compliance. This guide will show you how to access and download invoices from your DocuSign account.

Prerequisites

You need to be an Account Administrator to access billing information and download DocuSign invoices.

1

Sign in to DocuSign

Access your DocuSign account:

  1. Go to docusign.com
  2. Click "Login" and enter your credentials
  3. Navigate to your account dashboard
  4. Ensure you have administrator access
2

Access Admin Console

Navigate to administration:

  1. Click on your profile icon in the top right
  2. Select "Go to Admin" or "Admin Console"
  3. You'll be taken to the administration area
  4. Look for billing or subscription options
3

Navigate to Billing Section

Find billing information:

  1. In Admin Console, click "Billing" or "Plans & Billing"
  2. View your current subscription details
  3. See plan type and active users
  4. Look for "Billing history" or "Invoices" link
4

View Billing History

Access payment records:

  1. Click on "Billing history" or "View invoices"
  2. See list of all past transactions
  3. Each entry shows date, amount, and description
  4. Use filters to find specific periods
5

Download Invoices

Get your invoice documents:

  1. Find the invoice you need
  2. Click "Download" or "View invoice"
  3. Invoice downloads as PDF
  4. Save for your records

Note: Invoices include plan details, envelope usage, and any add-on charges.

6

Access Usage Reports

For detailed billing breakdown:

  1. Check envelope usage in billing section
  2. View overage charges if applicable
  3. See user seat charges
  4. Download usage reports for analysis

Tip: DocuSign sends invoice notifications to account administrators.

Common Issues & Solutions

Can't access Admin Console or Billing

Only Account Administrators can access billing information. Ask your DocuSign account admin to grant you administrator permissions or request they download the invoices.

No billing history showing

If you're on a trial or using a free account, you won't see billing history. Billing records appear only for paid subscriptions and after the first charge.

Invoice download fails or shows error

Check browser settings to allow downloads from docusign.com. Clear cache and cookies, or try a different browser. Contact DocuSign support if issue persists.

Invoice shows unexpected overage charges

DocuSign charges for envelope usage beyond your plan limit. Check your usage reports to see envelope counts. Consider upgrading your plan if you frequently exceed limits.

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