How to Download Invoices from Crisp

Learn how to access and download invoices from your Crisp subscription account.

4 min read Last updated: January 2025

Table of Contents

Crisp is a customer messaging platform for support and sales. Managing your Crisp invoices is important for tracking customer communication software expenses. This guide will show you how to access and download invoices from your Crisp account.

Prerequisites

You need Owner access to your Crisp account to view billing information and download invoices.

1

Sign in to Crisp

Access your Crisp account:

  1. Go to app.crisp.chat/initiate/login
  2. Enter your email address
  3. Enter your password
  4. Access your Crisp workspace
2

Access Settings

Navigate to account settings:

  1. Click on your profile icon in the bottom left
  2. Select "Settings" from the menu
  3. Or click settings gear icon
  4. You'll see workspace settings
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing" or "Subscription"
  2. View your current plan details
  3. See number of seats and features
  4. Look for billing history
4

View Billing History

Access invoice records:

  1. Click on "Billing history" or "Invoices"
  2. See list of all past charges
  3. Each shows date, amount, and status
  4. View payment details

Note: Invoices include subscription fees for all operators and plugins.

5

Download Invoice PDF

Get your billing documents:

  1. Find the invoice you want to download
  2. Click "Download" or PDF icon
  3. Invoice downloads as PDF file
  4. Save for your accounting records
6

Manage Subscription

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing contact details
  3. Manage plan and operator seats
  4. View next renewal date and amount

Tip: Crisp sends email receipts for all subscription payments automatically.

Common Issues & Solutions

Can't access billing settings

Only workspace Owners can access billing. Contact your Crisp owner to grant owner permissions or request they download the invoices.

Free plan limitations

The free Basic plan doesn't generate invoices. Billing and invoices only apply to paid Pro and Unlimited plans.

Plugin charges

If you use paid plugins, they're included in your invoice as separate line items. Each plugin shows its own charge.

Multiple websites/workspaces

If you have multiple Crisp websites, each workspace has separate billing. Switch to the correct workspace to access its invoices.

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