How to Download Invoices from Confluence

Learn how to access and download invoices from your Atlassian Confluence subscription through the Atlassian admin portal.

5 min read Last updated: January 2025

Table of Contents

Confluence is Atlassian's team collaboration and documentation platform. Managing your Confluence subscription invoices is important for tracking software expenses and maintaining financial records. This guide will show you how to access and download invoices from your Atlassian account.

Prerequisites

You need to be a Billing Admin or Organization Admin to access billing information and download Confluence invoices.

1

Access Atlassian Admin Portal

To access Confluence billing:

  1. Go to admin.atlassian.com
  2. Sign in with your Atlassian credentials
  3. Select your organization
  4. Ensure you have admin or billing permissions
2

Navigate to Billing

Find the billing section:

  1. Click "Billing" in the left sidebar
  2. View your subscription overview
  3. Look for "Payment history" tab
  4. Click to view billing records
3

View Payment History

Access your invoices:

  1. In Payment history, see all Confluence charges
  2. Each entry shows date, amount, and products
  3. Filter by date range if needed
  4. Identify Confluence-specific transactions
4

Download Invoices

Get your invoice PDFs:

  1. Click "Download invoice" next to each charge
  2. Invoice downloads as PDF
  3. Includes user count and tier details
  4. Shows any marketplace app charges

Note: Confluence and Jira may be billed together if bundled.

5

Understand Invoice Details

Invoice breakdown includes:

  1. Confluence subscription tier (Standard, Premium)
  2. Number of users
  3. Any Confluence apps from Marketplace
  4. Prorated charges for user changes
6

Manage Billing Information

Update your billing details:

  1. In Billing section, click "Payment method"
  2. Update credit card or billing address
  3. Changes apply to future invoices
  4. Ensure correct tax information for compliance

Tip: Set up billing notifications to receive invoice alerts.

Common Issues & Solutions

Don't see Billing option in admin portal

Only Organization Admins and Billing Admins have access. Request admin privileges from your organization owner, or ask them to download invoices for you.

Confluence and Jira invoices are combined

If you have multiple Atlassian products, they may be on a single invoice. The invoice will itemize each product separately, showing individual costs.

Can't download older invoices

Payment history typically shows recent transactions. For older invoices, check your email for invoice PDFs or contact Atlassian support for historical billing records.

Invoice amount doesn't match expected cost

Check for user additions/removals (prorated charges), marketplace apps, or plan changes. Review the detailed invoice breakdown or contact Atlassian billing support.

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