Table of Contents
Close is a sales CRM built for startups and SMBs focused on closing deals. Managing your Close invoices is essential for tracking CRM software expenses. This guide will show you how to access and download invoices from your Close account.
Prerequisites
You need Admin access to your Close account to view billing information and download invoices.
Sign in to Close
Access your Close account:
- Go to app.close.com
- Enter your email address
- Enter your password
- Access your organization
Access Settings
Navigate to organization settings:
- Click on your organization name in the top left
- Select "Settings" from the dropdown
- Or click settings icon in navigation
- You'll see organization management options
Navigate to Billing
Find billing section:
- In Settings, click "Billing & Plan"
- Or look for "Subscription" option
- View your current plan details
- See billing cycle and users
View Billing History
Access invoice records:
- Click on "Billing history" or "Invoices"
- See list of all past charges
- Each shows date, amount, and status
- View payment method used
Note: Invoices include subscription fees for all users and features.
Download Invoice PDF
Get your billing documents:
- Find the invoice you want to download
- Click "Download" or "View invoice"
- Invoice downloads as PDF file
- Save for your records
Manage Subscription
Update billing information:
- In Billing section, update payment method
- Edit billing contact details
- Manage plan and user seats
- View next renewal date and amount
Tip: Close sends email receipts for all subscription payments and renewals.
Common Issues & Solutions
Can't access billing settings
Only organization Admins can access billing. Contact your Close admin to grant permissions or have them download the invoices.
Trial period invoices
Free trial periods don't generate invoices. Billing starts after the trial ends when the first payment is processed.
Multiple organizations
If you're part of multiple Close organizations, each has separate billing. Switch to the correct organization to access its invoices.
Recent plan changes
Plan upgrades or downgrades may result in prorated charges. Check your invoice details for billing adjustments and new charges.
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