How to Download Invoices from Close CRM

Learn how to access and download invoices from your Close CRM subscription account.

4 min read Last updated: January 2025

Close is a sales CRM built for startups and SMBs focused on closing deals. Managing your Close invoices is essential for tracking CRM software expenses. This guide will show you how to access and download invoices from your Close account.

Prerequisites

You need Admin access to your Close account to view billing information and download invoices.

1

Sign in to Close

Access your Close account:

  1. Go to app.close.com
  2. Enter your email address
  3. Enter your password
  4. Access your organization
2

Access Settings

Navigate to organization settings:

  1. Click on your organization name in the top left
  2. Select "Settings" from the dropdown
  3. Or click settings icon in navigation
  4. You'll see organization management options
3

Navigate to Billing

Find billing section:

  1. In Settings, click "Billing & Plan"
  2. Or look for "Subscription" option
  3. View your current plan details
  4. See billing cycle and users
4

View Billing History

Access invoice records:

  1. Click on "Billing history" or "Invoices"
  2. See list of all past charges
  3. Each shows date, amount, and status
  4. View payment method used

Note: Invoices include subscription fees for all users and features.

5

Download Invoice PDF

Get your billing documents:

  1. Find the invoice you want to download
  2. Click "Download" or "View invoice"
  3. Invoice downloads as PDF file
  4. Save for your records
6

Manage Subscription

Update billing information:

  1. In Billing section, update payment method
  2. Edit billing contact details
  3. Manage plan and user seats
  4. View next renewal date and amount

Tip: Close sends email receipts for all subscription payments and renewals.

Common Issues & Solutions

Can't access billing settings

Only organization Admins can access billing. Contact your Close admin to grant permissions or have them download the invoices.

Trial period invoices

Free trial periods don't generate invoices. Billing starts after the trial ends when the first payment is processed.

Multiple organizations

If you're part of multiple Close organizations, each has separate billing. Switch to the correct organization to access its invoices.

Recent plan changes

Plan upgrades or downgrades may result in prorated charges. Check your invoice details for billing adjustments and new charges.

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