How to Download Invoices from BigCommerce

Learn how to access and download invoices from your BigCommerce store account settings.

4 min read Last updated: January 2025

BigCommerce is a leading SaaS e-commerce platform. Managing your BigCommerce subscription invoices is essential for tracking online store expenses. This guide will show you how to access and download invoices from your BigCommerce account.

Prerequisites

You need to be the Store Owner to access billing information and download BigCommerce invoices.

1

Sign in to BigCommerce

Access your BigCommerce account:

  1. Go to login.bigcommerce.com
  2. Enter your store URL and credentials
  3. Navigate to your store control panel
  4. Ensure you're the store owner
2

Access Account Settings

Navigate to account management:

  1. Click on your store name in the top left
  2. Select "Account Settings" from the dropdown
  3. You'll be taken to account management
  4. Look for billing or subscription section
3

Navigate to Billing

Find billing section:

  1. In Account Settings, click "Billing & Payments"
  2. View your current BigCommerce plan
  3. See subscription details and renewal date
  4. Look for "Billing history" or "Invoices"
4

View Invoice History

Access billing records:

  1. Click on "Billing history" or "View invoices"
  2. See list of all past payments
  3. Each shows date, invoice number, and amount
  4. Filter by date if available
5

Download Invoices

Get your invoice PDFs:

  1. Find the invoice you need
  2. Click "Download" or "View PDF"
  3. Invoice downloads as PDF file
  4. Save for accounting records

Note: Invoices include plan tier and any add-ons.

6

Manage Billing Information

Update billing details:

  1. In Billing section, update payment method
  2. Edit billing address and company information
  3. Add tax exemption if applicable
  4. Changes apply to future billing cycles

Tip: BigCommerce sends invoice emails after each billing cycle.

Common Issues & Solutions

Can't access Billing settings

Only Store Owners can access billing. Contact your store owner to download invoices or request ownership transfer if appropriate.

No billing history available

Free trial stores don't have billing history. Only active paid plans (Standard, Plus, Pro, Enterprise) have invoice access.

Invoice download not working

Ensure pop-ups are enabled for bigcommerce.com. Try clearing browser cache or using a different browser. Check email for automatic receipts.

Enterprise custom billing

Enterprise customers may have custom billing arrangements. Contact your BigCommerce account manager or support for invoice access.

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