Table of Contents
8x8 is a cloud communication platform offering VoIP, video, and contact center solutions. Managing your 8x8 subscription invoices is essential for tracking business communication expenses. This guide will show you how to access and download invoices from your 8x8 account.
Prerequisites
You need to be an Account Administrator to access billing information and download 8x8 invoices.
Sign in to 8x8
Access your 8x8 account:
- Go to sso.8x8.com
- Click "Log In" and enter your credentials
- Navigate to 8x8 Configuration Manager
- Ensure you have Account Administrator access
Access Configuration Manager
Navigate to admin portal:
- From 8x8 dashboard, click "Admin Console"
- Or directly access Configuration Manager
- You'll see the administration interface
- Look for account or billing options
Navigate to Billing
Find billing section:
- In Configuration Manager, click "Account" tab
- Select "Billing" from the submenu
- View your current 8x8 services and plan
- Look for "Invoice History" or "Payment History"
View Invoice History
Access billing records:
- Click on "Invoice History" tab
- See list of all past invoices
- Each shows date, invoice number, and amount
- Filter by date range if available
Download Invoices
Get your invoice PDFs:
- Find the invoice you need
- Click "Download PDF" or "View Invoice"
- Invoice downloads as PDF file
- Save for accounting records
Note: Invoices include all 8x8 services and extensions.
Manage Billing Information
Update billing details:
- In Billing section, update payment method
- Edit billing address and company information
- Add tax exemption if applicable
- Changes apply to future billing cycles
Tip: 8x8 sends invoice notifications to Account Administrators.
Common Issues & Solutions
Can't access Configuration Manager
Only Account Administrators can access Configuration Manager and billing. Contact your 8x8 admin to request access or have them download invoices.
No billing section visible
Free trial accounts don't have billing history. Only active paid subscriptions have invoice access. Ensure you're on a paid 8x8 plan.
Invoice download not working
Ensure pop-ups are enabled for 8x8.com. Try clearing browser cache or using a different browser. Contact 8x8 support if issues persist.
Enterprise billing through partner
If purchased through an 8x8 partner, billing may be handled by them. Contact your account manager or IT department for invoice records.
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